At phoark, your privacy matters as much as your next big win. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a Filipino player under the Data Privacy Act of 2012.
Here's a quick overview of how phoark handles your data. The full details are in the sections below – please read the complete policy.
phoark collects only the data necessary to operate your account, process transactions, and comply with Philippine law. This includes your name, contact details, payment information, and gameplay activity.
We use industry-standard SSL encryption, secure data centers, and strict access controls to keep your personal information safe. phoark never sells your data to third-party advertisers.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data held by phoark. You can exercise these rights by contacting our Data Protection Officer.
phoark uses cookies to keep you logged in, remember your preferences, and improve site performance. You can manage cookie preferences through your browser settings at any time.
We share your data only with trusted service providers necessary to operate phoark – such as payment processors and KYC verification partners – and with regulatory authorities as required by Philippine law.
phoark will only send you promotional emails and SMS messages if you have opted in. You can unsubscribe from marketing communications at any time through your account settings or by contacting support.
phoark ("we," "us," or "the Company") is committed to protecting the privacy and personal data of all users of the phoark Platform, including the website at phoark.com and any associated mobile applications or services (collectively, the "Platform"). This Privacy Policy describes how phoark collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.
This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. It applies to all personal data collected from players, visitors, and prospective users of the phoark Platform, regardless of whether they are located in Metro Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines.
By registering for a phoark account or using any part of the Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Platform immediately.
Data Controller: phoark operates as the data controller for all personal data collected through the Platform. Our Data Protection Officer (DPO) can be contacted at the details provided in Section 13 of this Policy.
phoark collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include:
Sensitive Personal Information: Certain data collected during KYC verification (such as government ID numbers and biometric data used for facial verification) constitutes sensitive personal information under the DPA. phoark processes this data only to the extent required by law and our regulatory obligations, and it is subject to enhanced security measures.
phoark uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, identity data |
| Age and identity verification (KYC) | KYC documents, date of birth, facial verification data |
| Processing deposits and withdrawals | Financial data, transaction data |
| Providing and improving gaming services | Gameplay data, technical data |
| Fraud prevention and security monitoring | Technical data, transaction data, activity data |
| Anti-money laundering (AML) compliance | Financial data, KYC data, transaction data |
| Responsible gaming monitoring and support | Gameplay data, activity data, communications data |
| Customer support and dispute resolution | Communications data, account data, transaction data |
| Sending promotional communications (with consent) | Contact data, gameplay preferences |
| Regulatory reporting to PAGCOR and AMLC | Identity data, financial data, transaction data |
phoark processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:
phoark does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:
We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, Visa/Mastercard networks, and Philippine banks), KYC and identity verification providers, cloud hosting and data storage providers, and customer support platform providers. All service providers are contractually bound to process your data only on our instructions and in accordance with the DPA.
phoark is required by Philippine law to disclose certain personal data to regulatory and law enforcement authorities, including PAGCOR (our gaming regulator), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and courts or law enforcement agencies acting under a valid legal order. We will disclose only the minimum data necessary to satisfy each legal requirement.
In the event of a merger, acquisition, or sale of all or part of phoark's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred.
We may share your data with other third parties where you have given your explicit consent to such sharing. You may withdraw this consent at any time by contacting our Data Protection Officer.
No Data Sales: phoark will never sell your personal data to advertisers, data brokers, or any other commercial third parties. Your data is used solely to operate your phoark account and comply with our legal obligations.
phoark uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following categories of cookies:
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed information on the specific cookies we use, please contact our Data Protection Officer.
phoark retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law:
After the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures. You may request early deletion of certain data by contacting our DPO, subject to our legal retention obligations.
phoark implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:
While phoark takes all reasonable steps to protect your data, no system is completely immune to security risks. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phoark will notify the National Privacy Commission and affected players in accordance with the DPA's breach notification requirements.
Your Responsibility: You are responsible for keeping your phoark login credentials confidential. Never share your password with anyone. phoark staff will never ask for your password. If you suspect unauthorized access to your account, contact our support team immediately via live chat.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phoark:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.
The phoark Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor has registered on the phoark Platform, please contact our support team immediately so we can investigate and take appropriate action.
Age Verification: phoark uses KYC verification procedures to confirm that all registered players meet the 21+ age requirement. Accounts where age cannot be verified will be suspended pending documentation. 21+ Only
phoark primarily stores and processes your personal data within the Philippines. In some cases, data may be transferred to or processed by service providers located outside the Philippines – for example, cloud infrastructure providers or international payment networks. Where such transfers occur, phoark ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by the Philippine Data Privacy Act, including contractual data protection clauses with all international service providers.
By using the phoark Platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Privacy Policy, subject to the safeguards described above.
phoark reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Material changes will be communicated to registered players via email or in-platform notification at least seven (7) days before the changes take effect.
The "Effective Date" at the top of this Policy indicates when the current version was last updated. We encourage you to review this Privacy Policy periodically. Your continued use of the phoark Platform after the effective date of any amendment constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by phoark, please contact our Data Protection Officer:
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.
Your data is safe with us. Join Filipino players from Manila to Davao who trust phoark for secure, fair, and exciting online casino and sports betting entertainment.